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Failures in the implementation of management information systems (“MIS's”) can be attributed in part to a lack of managerial “involvement” and “appreciation.” The concepts of involvement and appreciation are defined, and their measurement in a real-world research setting is presented. The testing of several hypotheses in this setting indicates that managers who involve themselves with the MIS will appreciate the system, and that managers who are uninvolved will be unappreciative.
E. Burton Swanson (Tue,) studied this question.