Key points are not available for this paper at this time.
This is the first of three articles on post‐occupancy user evaluation and its uses in facilities management It discusses the background to the present growth of interest in post‐occupancy evaluation (POE); the different purposes of carrying out POE, and some general considerations for facilities managers wanting to employ POE. Subsequent articles will cover techniques for user consultation in more detail; how these are related to the purpose of the POE, and the type of information that is required.
Peter Ellis (1987) studied this question.