Re-Thinking Reference- A True Change?

Libraries are currently under great pressure to change, re-evaluate, re-think traditional services. especiallv reference service. The availability of new technology and awarkness of the information superhighway has libraries worried about finding a central role un the new Gormkion age. But what about the library users particularly the community of users traditionally referred to as underserved and underrepresented? What are we providing access to and for whom? Change should also include discussions of collections, services, budgets, and the recruitment and training of librarians and staff to meet the needs of our increasingly diverse, ethnic and minority users.