Key points are not available for this paper at this time.
Purpose Subsequent instalments in the series examined achieving readiness for change, recognising and responding to change resistance, and communicating in times of change. This, the last in the series, focuses on nine fundamental, and interrelated, elements that are key to achieving successful and sustained change. Design/methodology/approach Focuses on nine fundamental, and interrelated, elements that are key to achieving successful and sustained change. Findings Finds that change is now a constant organisational imperative. Originality/value This article and those preceding have attempted to provide, for those tasked with guiding and steering change, pointers to how the challenge of successfully achieving change might best be met.
Ian Smith (Sat,) studied this question.