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Purpose Operations management literature prescribes various practices in supply quality management (SQM). However, few studies have described the SQM practices being conducted in Asian countries, especially in Hong Kong. The purpose of this study is to identify the critical SQM practices that conducted in Hong Kong. Design/methodology/approach We used in‐depth industrial interviews and extensive literature review to identify some critical items for evaluating SQM practices. Accordingly, an instrument was developed. We validated this instrument with 90 leading manufacturing related companies in Hong Kong by using SPSS 9.0. Findings Finally, we extracted ten critical factors for describing a SQM system. These factors could be clustered into three major groups namely supplier selection, supplier development and supplier integration. Research limitations/implications This paper has not discussed the relationships among SQM practices, supplier quality and organisational quality. For future study, it will be worthwhile to consider these interrelations. Originality/value The newly developed instrument could be used to measure the practices of supply quality management in Hong Kong.
Lo et al. (Mon,) studied this question.