The Use of Technology in the Digital Workplace: A Framework for Human Resource Development

The problem and the solution. The advancement of technology in the global workplace is having a profound impact on the roles of human resource development (HRD) professionals. In the past, technology in HRD was primarily educational media used to support training. Current forms of sophisticated technology, coupled with the expanded role of HRD in the global organization, are now used by HRD professionals to support learning at work,enhance job performance,and facilitate organizational development and change. This chapter presents a conceptual framework for thinking about the role of technology in the digital workplace and highlights the challenges faced by HRD professionals in promoting individual and organizational learning and performance improvement.