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Executive Overview The team-based organization performance model is a map for the landscape of organizations that use a lot of teams. The critical issues that team-based organizations must resolve to perform effectively are: formation, getting the right pieces in place and fitting them together: dependability, making reliable connections between the parts; focus, targeting the direction and goals of the organization and its accountability processes: buy-in, the ownership of and involvement in the organization's work and the issues of power and control; coordination, achieving smoothness and consistency in an organization's operations: impact, the impression the organization makes on itself and its clients; and vitality, the energy that starts and sustains the organization over time, and the capacity it has to learn and adapt. This article visits each of these landmarks, illustrating them with company examples, examining the keys to mastering them, and describing detours that some organizations have taken and how they got back on track. The article also provides an aerial view of the elements and their relationships.
Forrester et al. (Sun,) studied this question.