The Human Problems of Computer Introduction

This article presents a method for systematically catering for human needs when introducing computer systems. It covers the diagnosis of these needs through an examination of the “fit” between what the firm requires of its employees and what employees are seeking from the firm. Data derived from this diagnosis is used to construct organisational profiles as an aide to planning strategy, and as a basis for socio‐technical systems design which has the objective of meeting technical and human needs at one and the same time. A method for monitoring the implementation of computer systems has been developed. This checks that the system does not deviate from its social objectives and provides a feedback system for correction. Lastly an evaluation of the success of the new system in human terms is made by examining the post‐change “fit” between organisational and individual needs.