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A lack of support for active listening undermines discussion and deliberation on the web. We contribute a design frame identifying potential improvements to web discussion were listening more explicitly encouraged in interfaces. We explore these concepts through a novel interface, Reflect, that creates a space next to every comment where others can summarize the points they hear the commenter making. Deployments on Slashdot, Wikimedia's Strategic Planning Initiative, and a local civic effort suggest that interfaces for listening may have traction for general use on the web.
Kriplean et al. (Sat,) studied this question.