Key points are not available for this paper at this time.
y early 2000 the ERP revolution 1 generated over 20 billion in revenues annually for suppliers and an additional 20 billion for consulting firms. However, for many organizations ERP represents the return of the old IT catch-22 with a vengeance: competitively and technically it's a must-do, but economically there is conflicting evidence, suggesting it is difficult to justify the associated costs, and difficult to implement to achieve a lasting business advantage.
Willcocks et al. (Sat,) studied this question.