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The use of self‐assessment as a basis for evaluating progress with and achievement through total quality is increasing and like many initiatives there are some basic principles for success. Looks at the use of the EFQM Model as framework, outlines a self‐assessment process together with some of the do’s and don’ts for success. It also summarizes some of the benefits and suggests a practical framework for planning follow‐on action.
Garnet Hillman (Wed,) studied this question.