Drivers of Performance Information Use: Systematic Literature Review and Directions for Future Research

The use of performance information in decision-making is a management behavior that has received much attention in public administration research and practice. This article seeks to contribute to a better understanding of this behavior. It conducts a systematic review of 25 recently published empirical studies that have examined drivers of performance information use. Analyzing these studies, which were selected on the basis of their definition of purposeful data use, the article identifies factors that have repeatedly shown a positive impact: measurement system maturity, stakeholder involvement, leadership support, support capacity, innovative culture, and goal clarity. This systematic analysis also uncovers less conclusive variables; findings which are highly relevant for future studies. Based on the review, the article suggests directions for further research endeavors, including theoretical and methodological propositions.