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With the mounting importance of the internet for interpersonal communication and increasing migration brought about by globalization, it is timely to examine computer-mediated social support (CMSS) among international migrants. A survey was conducted among a random sample of 710 Chinese migrants in Singapore, to measure the extent the migrants participate in CMSS and to identify factors that affect their CMSS-seeking behavior. This study found that CMSS has become an efficient and valuable supplement to the migrants’ traditional/offline social support and that the migrants actively seek CMSS, especially in the early migration stage. Factors affecting CMSS-seeking behavior include length of migration, availability of traditional social support, and level of satisfaction resulting from the CMSS seeking experience. This study took the Uses and Gratifications theory from a different angle to look into the relationship between the level of satisfaction on the CMSS received and the possible continued seeking of CMSS.
Chen et al. (Thu,) studied this question.