Effect of Electronic Performance Monitoring on Job Design and Worker Stress: Review of the Literature and Conceptual Model

An approach to electronic performance monitoring is developed that examines job design and worker stress theories and consequently defines the critical job elements of stress response in an electronic monitoring context. A framework for the evaluation of electronic performance monitoring systems is presented. A conceptual model is proposed that states that electronic performance monitoring has direct and indirect effects on worker stress. The indirect effects result from job design. The potential effects of electronic performance monitoring on three job design characteristics (job demands, job control, and social support) are examined in more detail.