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Software-as-a-Service (SaaS) helps organizations avoid capital expenditure and pay for the functionality as an operational expenditure. Though enterprises are unlikely to use SaaS model for all their information systems needs, certain business functionalities such as Sales Force Automation (SFA), are more seen to be implemented using SaaS model. Such demand has prompted quite a few vendors to offer SFA functionality as SaaS. Enterprises need to adopt an objective approach to ensure they select the most appropriate SaaS product for their needs. This paper presents an approach that makes use of Analytic Hierarchy Process (AHP) technique for prioritizing the product features and also for expert-led scoring of the products.
Godse et al. (Thu,) studied this question.