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This field study investigates the factors that affect the successful use of computer-based information systems (CBIS) by small business. The 93 manufacturing firms surveyed had fewer than 300 employees, less than 30 million in annual sales revenues, and had been using computers for at least three months. The principal findings showed that chief executive knowledge of computers and involvement in computerization leads to more successful computer use in small manufacturing firms. The use of on-site computers also has a positive effect on computer success.
William DeLone (Tue,) studied this question.