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The information age has opened powerful new business and social development opportunities throughout the world. The core requirement to realize these opportunities is to provide an environment that allows for the free access of information. Information Technology is changing the way the society functions. Internet is the biggest revolution in human society. The impact of IT can be felt in all economic and social activities in every conceivable manner. The convergence of all forms of communications on the digital play field is opening immense new possibilities of achieving speed, versatility and space-time independence. This paper discusses the paradigm shift in the governance of the citizen. This shift has been possible with the IT revolution and Internet. The e-governance has become citizen-centric. Various issues are being explored to provide the best possible services to citizens. As per the need of the citizens, there is a requirement to identify the issues related to deal with the problems of high level of illiteracy, social diversity and unequal distribution of wealth and low level of woman empowerment so as to conceptualize, design and implement a e-governance model. A brief review of the existing models of e-governance has also been made to crystallize the issues involved.
Lai et al. (Mon,) studied this question.