The meaning of prompt feedback and other student perceptions of feedback: should National Student Survey scores be taken at face value?

Regardless of the institution or discipline, the UK’s National Student Survey (NSS) has consistently highlighted that the level of student satisfaction about the feedback they receive is notably lower than for other aspects of their learning experience. This study explored how students understand concepts and practices rated through NSS questions evaluating feedback practices in higher education. Drawing on questionnaires completed by first, third and fourth year Chemical Engineering students, the study calls into particular question the reliability of NSS data on promptness of feedback. In conclusion, it calls for greater attention to be paid at institutional level to the identification and management of students’ perceptions and expectations of the process, content and outcomes of feedback.