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Today, many e-commerce websites personalize their content, including Netflix (movie recommendations), Amazon (product suggestions), and Yelp (business reviews). In many cases, personalization provides advantages for users: for example, when a user searches for an ambiguous query such as ``router,'' Amazon may be able to suggest the woodworking tool instead of the networking device. However, personalization on e-commerce sites may also be used to the user's disadvantage by manipulating the products shown (price steering) or by customizing the prices of products (price discrimination). Unfortunately, today, we lack the tools and techniques necessary to be able to detect such behavior.
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Anikó Hannák
Gary Soeller
David Lazer
Northeastern University
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Hannák et al. (Wed,) studied this question.
www.synapsesocial.com/papers/69d97053a1d151c65f6840d5 — DOI: https://doi.org/10.1145/2663716.2663744