Key points are not available for this paper at this time.
The research discussed in this article explored three questions: (1) How sensitive were case managers to the existence of racially oppressive attitudes, beliefs, and behaviors in the mental health services system? (2) What effect did level of sensitivity to racial oppression have on the delivery of services to African American clients? (3) How did case managers' level of sensitivity to racial oppression affect client perception of the quality of life? Multistage probability sampling procedures were used to select 75 client—case manager matches from the outpatient services of an urban mental health department. Findings demonstrated that although the overall level of sensitivity to racial oppression was moderate, it tended to be higher among case managers who possessed one or more of the following characteristics: was a person of color, was female, and had a social work degree. Clients whose case managers scored high on the scale measuring sensitivity to racial oppression felt better about the services they received and had less difficulty receiving services.
Sharon Singleton-Bowie (Fri,) studied this question.