E-Government to Combat Corruption: The Case of Seoul Metropolitan Government

Abstract The Seoul Metropolitan Government adopted a reform measure to combat corruption, called the “OPEN” system, an acronym for the “Online Procedures ENhancement for civil applications,” in January 1999, and the new system went into operation in April 1999. The OPEN system is a Web-based internet service to transact civil applications for permits, registrations, procurements, contracts, and approvals submitted online by citizens. It places transparency and accountability in the core of the management system of civil applications by providing open access for anybody, anytime, and anywhere to file applications and monitor the review and approval processes on real time online until the decision on the applications is finalized according to the timetable set by the officials in charge. The citizens accepted the OPEN system instantly and the users of the service and visitors to the site have grown rapidly. More importantly, both the citizens who used the system and the city officials who were involved in managing the system tended to have favorable opinions on its corruption control effect as attested by the survey findings. The OPEN system is an e-government innovation with a rich potential for diffusion, for corruption in government (or in business as well) is believed to be prevalent and it neither respects geographical boundaries nor discriminates cultural differences.