Measuring Consumers’ Engagement With Brand-Related Social-Media Content

ABSTRACT The purpose of the current study was to develop a scale to measure the consumer9s engagement with brand-related social-media content, based on three dimensions established in the framework of an earlier theoretical construct, “Consumer9s Online Brand-Related Activities” (Muntinga, Moorman, and Smit, 2011). Qualitative techniques were used to generate an initial pool of items that captured different levels of consumer engagement with consumption, contribution, and creation of brand-related social-media content. Quantitative data from a survey of 2,252 consumers across Poland then was collected in two phases to calibrate and validate the ensuing scale, measuring participants9 engagement, with nearly 300 brands spanning a range of industries. Results confirmed the structure and psychometric properties of the scale.