January 1, 1998

Customer Satisfaction and Future Financial Performance Discussion of are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction

RLRichard A. LambertJames Madison University

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Abstract

Richard A. Lambert, Customer Satisfaction and Future Financial Performance Discussion of are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction, Journal of Accounting Research, Vol. 36, Studies on Enhancing the Financial Reporting Model (1998), pp. 37-46

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Richard A. Lambert (Thu,) studied this question.

synapsesocial.com/papers/6a12679cfb24b1a422a5b307 https://doi.org/https://doi.org/10.2307/2491305

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