An e-business chatbot using AIML and LSA

The e-business has completely changed the way of selling products. E-commerce is one of the e-business models which mostly do business over the internet. The major drawback of this field is quality of customer service they provide. In every e-business model, customers have to wait for a long time to get response from the customer service representative. Especially in case of live chat, they talk to multiple customers at a time. The responses may not be relevant as they copy paste pre-written answers. Also, the slow response and the long time wait for the service agent is the biggest headache in this field of online services. As a solution to this problem, we propose a chatbot which automatically gives immediate responses to the users based on the data set of Frequently Answered Questions (FAQs), using Artificial Intelligence Markup Language (AIML) and Latent Semantic Analysis (LSA). Template based questions like greetings and general questions will be answered using AIML and other service related questions use LSA to give responses.