Citizens' perceptions of the impact of information technology use on transparency, efficiency and corruption in local governments

The implementation of information technologies in government could have significant effects on efficiency, transparency, and corruption. However, it is not clear whether and how citizens perceive these effects. Based on a survey conducted in 2015, this study examines the role of technology use and its effects on transparency, efficiency, and corruption in Mexican local governments from the perspective of citizens. Specifically, the paper seeks to respond to the following question: What technology-related factors affect citizens' perceptions of transparency, efficiency, and corruption? The results of multivariate regression analyses indicate that interactions between citizens and municipal governments, supported by technologies, do affect citizens' perception of transparency, efficiency, and corruption. The most impactful technologies identified were websites, social media, and mobile technologies. The only demographic factor that had a significant effect on citizens' perception was employment status.