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Estonia's use of Information Communication Technology (ICT) in the public sector is regularly highlighted as an innovative model worth emulating. Despite this, research into the Estonian governance and inter-governmental cooperation model is limited, with most being 5-10 years old. In addition, recent literature reviews point to a limited understanding of technology use in public service delivery and the role played by governance, intergovernmental decision making and cooperation when introducing ICT solutions and online services to citizens.
Morten Meyerhoff Nielsen (Wed,) studied this question.
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