The Critical Role of Workplace Inclusion in Fostering Innovation, Job Satisfaction, and Quality of Care in a Diverse Human Service Organization

With increases in workforce diversity, human service leaders are recognizing the need to create inclusive workplaces. Yet little research exists about the influence of inclusion on innovation, job satisfaction, and perceived quality of care. Using a sample of 213 participants within 21 departmental units (10 employees on average) in a diverse human service organization, the authors performed multilevel path analysis. Results suggested significant relationships between inclusion and quality of care through increased innovation and job satisfaction. Findings indicate that to improve quality of care, leaders must strive to promote a climate of inclusion in human service organizations.