This paper reviews the business model and digital capability literatures for tools and techniques related to digital transformation. The theoretical gap identified from the review, combined with findings gathered from a preliminary study with 20 companies in the manufacturing and logistics sector of Singapore highlight the market need for a methodology for digitalization. Based on the inputs gathered from experts familiar with the digital technologies and business transformation, this paper presents a 5-stage conceptual model for a digitalization methodology. The conceptual provides a general structure that defines the key stages of digitalization and their interdependencies, and highlights some future research directions for refining the model for the development of a practical methodology for digitalization.
Ng et al. (Sat,) studied this question.