The Effect of Electronic Word-Of-Mouth (EWOM) On Brand Image and Purchase Intention: A Conceptual Paper

This paper summarizes the arguments and counterarguments within the scientific discussion on the issue of Electronic Word-of-Mouth (eWOM) on brand image and purchase intention. The main purpose of the research is to investigate the effect of Electronic Word-of-Mouth (eWOM) on brand image and purchase intention, a study on Malaysia's automobile industry focusing on Malaysian branded cars. Systematization literary sources and approaches for solving the problem, before we embark to the details of this research, the paper will give a synopsis of the study indicates that purchase intention. The relevance of the decision of this scientific problem is that many studies need an Investigation of the topic of Electronic Word-of-Mouth (eWOM) on brand image and purchase intention. In the paper is carried out in the following logical sequence Methodological tools of the research methods were done huge reviews of the pervious researches. The object of research is the chosen Malaysia's automobile industry focusing on Malaysian branded cars, because namely they have an intention of the customers. The paper presents the results of past studies and showed that the new proposed framework. The research proposed future direction and potential solution of the issues. Initially this will highlight commence with a research background followed by a problem statement then significance of the study which will eventually be trailed with the research questions, research objectives and lastly, limitations will be elucidated.