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In current days, Chatbot has been increasingly in demand and become popular among the communities of media, end-users, and even vendors. There are two types of Chatbot which are Smart Chatbot and Simple Chatbot. The Smart Chatbot provides more functions and it is the most used in current days. As the Smart Chatbot has becomes the tool that eases the interaction between the human and the site, most of the companies, institutions, and even the individual have look for it. This is including the universities. Having a Chatbot embedded in the University Website is able to increase the service level and the interaction between the stakeholders and the university itself. However, there is lacking in the guideline on the general or core components that must have before developing a Smart Chatbot for the University Websites. Hence, to overcome the problem, this paper comes out with a research study on identifying the components needed in developing a Smart Chatbot for University Website. For now, the research work is focusing on the academic category only on the website. As the first step of the research process, the list of components of the Smart Chatbot Academic model was gained through Literature Review from the year 2017 to 2020. The identified components will be next evaluated through a survey process. The idea of the work is to develop a Smart Chatbot Academic model that will be significant as a guideline for the University to develop its own Smart Chatbot.
Pi et al. (Mon,) studied this question.