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Chatbots are programs that supply services to users via conversation in natural language, acting as virtual assistants within social networks or web applications. Here, we review the most representative chatbot development tools with a focus on technical and managerial aspects.
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Pérez-Soler et al. (Fri,) studied this question.
www.synapsesocial.com/papers/6a0e164b370e1ecbafd088f3 — DOI: https://doi.org/10.1109/ms.2020.3030198
Sara Pérez-Soler
Sandra Juárez-Puerta
Esther Guerra
IEEE Software
Universidad Autónoma de Madrid
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