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The internship program is the most crucial supplemental training for students in practical skills, knowledge, and attitude necessary to adapt to the changing industrial world of hospitality and tourism. This exploratory study is to investigate the challenges that bachelor students of Hospitality and Tourism Management (H&T) often experience and need to overcome themselves through internship programs at enterprises in hotel, restaurant, travel, and tourism setting in Vietnam. Data from 400 valid answers out of 442 respondents who have experienced their internship programs through direct and online questionnaires was analyzed by SPSS to identify the industry-specific difficulties that trainees must overcome in order to attain satisfaction with the internship term. The results show the main challenges are communication and conduct, working hours, problem-solving skills, self-confidence, supervision, and working environment but physical requirements. The conclusions help not only future student interns for better preparation but also indicate the Hospitality and Tourism Training Schools and industry enterprises the preparedness for students in psychology and skills to experience the most satisfactory and fruitful internship, which plays essential role in attracting talents to remain in H&T industry and mark the effectiveness of university training program.
Vo et al. (Tue,) studied this question.