The Effect of Technology and Service on Learning Systems During the COVID-19 Pandemic

Background/Objectives: The new type of coronavirus disease first appeared in the Wuhan province of China in December 2019. The World Health Organization (WHO) declared this disease a pandemic in February 2020. This pandemic has significantly affected many areas such as education, economy, trade, business life, social life, and primarily health all over the world. In this context, the present study investigates the effect of COVID-19 on the education system. The effect of the COVID-19 pandemic on education systems across the world has caused major changes and shifted the entire curriculum to e-learning systems through online approaches. The study aimed to help universities develop an e-learning platform to facilitate the education of their students under COVID-19 conditions and assess what the role of technology and services would be in learning systems after the COVID-19 pandemic. Approaches: To this end, a review was conducted based on questionnaires from different universities in Morocco. The number of universities consulted, samples, inclusion and exclusion criteria, demographic characteristics of the studied samples, statistical analysis of the obtained results, different suggestions and implementations of learning systems were discussed. Conclusion and future research: This paper shed some light on the growth of e-learning systems during the pandemic and any disasters and provided suggestions for different academic institutions on how to deal with these challenges associated with e-learning.