Computer self-efficacy and computer anxiety in social work students: implications for social work education

With the outbreak of the COVID-19 pandemic, communication and learning processes became progressively computer mediated and students were forced to quickly adapt to new information and communication technologies (ICTs). The aim of the present study was to explore social work student’s capabilities to use ICTs. In research, computer self-efficacy and computer anxiety were identified as the most important factors for predicting success in ICTs use and academic performance. Computer self-efficacy reflects belief of one’s capability to use computers. Computer anxiety has been defined as unpleasant affective reaction towards computer usage. In the present study, we used a standardized questionnaire to measure computer self-efficacy and computer anxiety. A sample of 159 students took part in the survey. Students were either at the start (1st and 2nd term) or near the end (5th and 6th term) of the bachelor programme. Our results indicate average magnitude in both variables at the group level, but also large inter-individual variability with some students having extremely low computer-self efficacy in performing computer activities, which was associated with strong computer anxiety. This is supported by a statistically significant negative correlation of computer self-efficacy and computer anxiety. Furthermore, there were no significant differences in computer self-efficacy and computer anxiety between students at the beginning and the end of the Bachelor study programme. These findings indicate that ICTs did not play a prominent role in social work education so far.