Just an ‘optional extra’ in the ‘victim toolkit’?: The culture, mechanisms and approaches of criminal justice organisations delivering restorative justice in England and Wales

Despite policy and guidance stating that all victims of crime should have ‘equal access’ to restorative justice in England and Wales, victim participation remains low. Here, the ways in which criminal justice agents – responsible for providing victim services, including restorative justice – offer restorative justice to victims are explored. Drawing upon empirical data collected from criminal justice organisations in two police force areas, this article outlines what factors lie behind the inconsistencies found across police forces in terms of structure and delivery of restorative justice. Work pressures, differing views of the suitability or effectiveness of restorative justice and a lack of systematic guidance that underpins the work culture of criminal justice organisations all impede victims’ access to restorative justice. This paper concludes with recommendations for embedding a culture of restorative justice within criminal justice organisations based upon the principles of inclusivity and engagement.