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This article introduces the term “queer usability” to technical communicators. Queer usability is the anticipation of marginalized communities and the application of this anticipation to user-centered design to create a digital space in which marginalized populations are centered. In short, queer usability anticipates and centers marginalized users and their anticipated needs. To ethically create social media worlds, we must embrace and implement queer usability.
Mari E. Ramler (Sun,) studied this question.