Key points are not available for this paper at this time.
John C. Anderson, Manus Rungtusanatham, Roger G. Schroeder, A Theory of Quality Management Underlying the Deming Management Method, The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 472-509
Anderson et al. (Fri,) studied this question.