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OVERVIEW:A new approach to measuring R (2) initial efforts are made toward addressing issue; (3) right skills are in place; (4) appropriate methods are used; (5) responsibilities are clarified; and (6) continuous improvement is underway. With this approach, R&D managers can compare their department's performance in each activity against an “average” department, and identify those activities in which their department needs to improve.
Robert Szakonyi (Sun,) studied this question.