Investigation of the poor-quality practices on building construction sites in Malaysia

Abstract Poor quality occurs in >80% of building projects. They can increase the cost of a building by up to 50% and can delay a project by up to 50%. This research investigated the determinants of poor quality on building on-sites. The research developed a questionnaire instrument that included 20 determinants of poor-quality buildings on construction sites based on literature and site visits. The survey forms were administered to construction sites operatives through hand delivery. A total of 80% of the respondents measured that the poor quality of buildings was caused by the 20 determinants. Poor workmanship, non-compliance with requirements/standards, inadequate site management, failure to achieve high-quality standards, and poor-quality materials/components were the major determinants of the poor quality of buildings during construction. This research provides fresh information on the causes and impact of poor quality on the performance of the building sector.