E-participation within the context of e-government initiatives: A comprehensive systematic review

The e-government concept has gained significant interest from academics and practitioners. E-government projects have altered how government institutions communicate, share content, collaborate, and interact with citizens. Nowadays, e-government systems are crucial resources for facilitating government work and interaction with other people and organizations to co-operation with each other. Despite the availability of authentic research studies on the trend of e-government, there is still a need to conduct a comprehensive review and combine findings from earlier studies, as well as to define the current issues surrounding e-participation in the context of e-government initiatives. The main aim of this study is to review the previous literature to explore and understand the issues surrounding e-participation within the context of e-government initiatives, and to what extent these issues impact the success of these initiatives. In this study, a systematic review method has been used to gather, analyze, and synthesize data regarding the accuracy and value of previous articles. This method followed a predefined review protocol and used both automated and manual research methods to find all the relevant research papers that were published in digital databases between 2010 and 2020. According to the review study, we extracted 211 articles that addressed the key issues that negatively affected the level of e-participation, which were analyzed by following a systematic mapping method that collected significant information to fulfill the research aim. We classified and investigated the published papers that addressed a broad range of topics, including three crucial issues: user acceptance, interaction, and participation. As a result of the weight analysis, computer self-efficacy and perceived ease of use were found to be the best predictors of whether people want to use e-government systems. Performance expectancy, effort expectancy, facilitating conditions, and service quality were also found to be promising predictors of satisfaction with e-government services that need more study. This systematic review found a high need for more research on this vast topic, as e-participation is critical to e-government performance and is evolving with ICT. Finally, this study will help academics understand current limitations, obstacles, and gaps, as well as future research opportunities in e-participation.