Theoretical analysis of medical healthcare chatbot system

A Chatbot is a computer program which enables us to make communication through our text or voice and get reply through Artificial Intelligence (AI) technology. A chatbot can be used in different applications like gaming, customer service and e-commerce site. Chatbots are developed to interact with received messages automatically presenting the experience of human-to-human interaction in digital mode. Chatbots provide responses to messages containing keywords that are matched using machine learning technique to adapt the responses to fit the respective situations. A developing number of hospitals, private health centers, and medical clinics currently utilize Chatbots on their internet sites. These chatbots connect with the potential patients to visit the location of the medical centers, to help themselves discovering the right specialists for their treatment, to book appointments with the doctors, and to get access to the right treatment for cure. Using AI in a domain where human lives have the chances of becoming a question brings up and act as replacement to the issues of the need to assign a human staff to a task. This theoretical analysis AI based healthcare chatbot system will help hospitals to offer healthcare online support 24 x 7, answering intense as well as general queries appropriately.