Development of Soft Skills among Computing Students in Online Task-Based Learning: Insights from Technical Communication Course

Soft skills development, such as communication, teamwork, and problem-solving, is critical for computer students as they enter the profession. Students may be able to practice these skills in a virtual setting through an online task-based course. In this study, we investigated how successfully an online task-based course encouraged the development of soft skills among computing students. The course was designed to give students real-world challenges that required them to work in groups and communicate effectively with their classmates and instructors. The inquiry was based on a qualitative examination of the students' final reports. It gave data from two semesters (Fall 2020 and Spring 2021) of students who studied a course named Technical Communication. In total, 216 students' final reports were ready for investigation. A sample of 97 reports, representing 45%, was selected based on certain criteria to ensure a high-quality investigation. According to the findings of our study, the online task-based course helped boost the development of certain soft skills among students. Students noted an improvement in their ability to communicate effectively, cooperate successfully with team members, and identify professional responsibilities, as well as a rise in their self-confidence. Overall, this study emphasizes the necessity of introducing online task-based courses into computing students' curricula, giving them a valuable opportunity to develop critical soft skills. The present design of the Technical Communication Course is believed to be efficient regardless of the education delivery method (traditional/online).