Gendering Discretion: Why Street-Level Bureaucracy Needs a Gendered Lens

Street-level bureaucrats shape policy through using discretion in their interactions with citizens and service users in delivering public services. Discretion allows street-level bureaucrats to bridge between public policy and the complex, individual, human situations they encounter. Drawing on insights from feminist institutionalism, this article establishes gender as a relevant analytical category in understanding discretion. We set out three analytical propositions: street-level bureaucrats work in gendered institutional contexts that shape their discretion; street-level bureaucrats are gendered actors, whose discretion is shaped by their individual gendered dispositions; and street-level bureaucrats’ discretion has gendered effects. We investigate these propositions through a case study of the early implementation of the classification of misogyny as a hate crime among police forces in England and Wales. In addressing this analytical intersection between street-level bureaucracy and feminist institutionalism, we bring a gendered perspective to street-level bureaucracy, and a focus on how rules are interpreted to feminist institutionalism, forging new ground in public administration.