A survey of water utilities’ digital transformation: drivers, impacts, and enabling technologies

Abstract Climate change and urbanization challenge utilities’ pursuit of water security worldwide. While water utilities are directly impacted by climate change, their operations also contribute to greenhouse gas emissions. Digital technologies have proven effective in improving utilities’ operations, leading to a more sustainable urban water cycle. However, the global progress of digital water transformation remains largely understudied. Here, we present the results of an online survey involving 64 utilities from 28 countries investigating the impacts of digital transformation on the water utility sector, its drivers, and key-enabling technologies. We found that the water distribution system is the entry point to further adoption of digital technologies in the whole urban water cycle. Furthermore, technology adoption is driven primarily by economic benefits, followed by government regulation and hydroclimatic factors. Starting from the survey results, we point out avenues for further research targeting a better understanding of the influence of regulation, corporate mindset, and consumer involvement for successful digital transformation.