Key points are not available for this paper at this time.
Financial inclusion, defined as the access and usage of financial services by all individuals and businesses, is critical for fostering economic development and reducing poverty, particularly in developing economies. However, significant portions of the population in these regions remain underserved or excluded from formal financial systems. Leveraging artificial intelligence (AI) and data analytics presents a promising avenue for addressing the challenges of financial exclusion and advancing financial inclusion in developing economies. This Review explores the role of AI and data analytics in enhancing financial inclusion. Firstly, AI technologies such as machine learning and natural language processing enable the analysis of vast datasets to identify patterns, behaviors, and creditworthiness of individuals and small businesses, thereby facilitating more accurate risk assessment and decision-making by financial institutions. Additionally, AI-powered chatbots and virtual assistants offer personalized financial guidance and support, improving accessibility to financial services for marginalized populations who may have limited literacy or access to traditional banking channels. Moreover, data analytics plays a crucial role in expanding financial inclusion by providing insights into customer preferences, spending habits, and transaction histories. By harnessing these insights, financial service providers can tailor their products and services to better meet the diverse needs of underserved communities, thereby increasing uptake and usage of formal financial services. Furthermore, data analytics enables the development of alternative credit scoring models that leverage non-traditional data sources such as mobile phone usage and utility payments, allowing individuals with limited credit histories to access credit on favorable terms. However, several challenges must be addressed to fully realize the potential of AI and data analytics in enhancing financial inclusion. These include concerns related to data privacy and security, ensuring the fairness and transparency of AI algorithms, and bridging the digital divide to ensure equitable access to technology-enabled financial services. In conclusion, leveraging AI and data analytics holds significant promise for enhancing financial inclusion in developing economies. By harnessing the power of these technologies, policymakers, financial institutions, and other stakeholders can work towards building more inclusive and resilient financial systems that empower individuals and businesses to participate more fully in the formal economy. Keywords: AI, Data Analytics, Financial Inclusion, Developing Economies, Leveraging.
Adeoye et al. (Sat,) studied this question.