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Globally, higher education institutions ideally have the characteristics of good academic governance. Higher education has the most significant obligation and responsibility in building the foundation of the nation's competitiveness, namely by producing human resources who are pious, character, intelligent, creative, professional, and productive, create new findings and innovations through their research, and can capitalize on science, technology, and art to improve the independence and welfare of the nation through community service. This study examines two things, namely: first, to know and explain the process of transforming a work unit that is purely bureaucratic into a work unit based on public service agencies followed by good change management. Second, build an integrated system between the old institutional design and the demand system based on public services and formulate a framework for institutional management governance patterns. This study used a qualitative multisite design methodology. A total of twelve people who are directly involved in the decision-making process and management of the institution in developing and realizing a good university are used as research informants. The results showed that the transformation process from a pure work unit to BLU was carried out by revamping the structure and adding work tasks, focusing on transparent and professional financial governance, asset utilization, and compensation systems for lecturers and employees. Meanwhile, policies and models of good governance are formulated with the principle of openness built based on freedom, independence of professional management, ethical values, compliance with the law, and political will that lead to visionary policies. Therefore, universities with the BLU mandate must ensure good public services in realizing good university governance.
Fatmawati et al. (Tue,) studied this question.