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Abstract In this study we investigate the implementation and challenges of accessing archives in the digital age. Through an online survey and expert interviews, data were collected from archival institutions, professional users, and civil society organizations in all Council of Europe member states. The findings reveal that digitization has had a positive impact on document accessibility, providing convenience, reducing workload, and improving user access. However, only a small portion of archival holdings have been digitized, highlighting the need for further efforts in this area. Data protection and copyright present significant obstacles, with the European General Data Protection Regulation leading to access restrictions and legal uncertainties. Preservation, interoperability, and organization of records pose challenges in the digital realm, and while artificial intelligence shows promise in automating metadata creation and identifying sensitive materials, concerns about algorithmic biases and the need for additional checks are highlighted. To enhance accessibility, user-friendly interfaces, cooperation among memory preserving institution, and outreach to new user groups are crucial, which can ensure the effective preservation and accessibility of digital collections in the digital age. We provide insights for policy-making and archival institutions in navigating the evolving landscape of accessibility.
Friedewald et al. (Wed,) studied this question.