The Digital Inclusion Challenges Among Rural Migrant Employees – A Phenomenological Study

Abstract: The digital age demands proficiency in Information and Communication Technologies (ICTs) for economic success and social connection, especially in cities. However, young adults migrating from rural areas to Indian cities like Bengaluru often face digital exclusion. This study explores the challenges and psychological effects of this divide on young migrant employees (aged 21-25). Using interviews with 33 participants, the research identified key barriers: limited access to technology and the internet due to cost, lack of digital literacy skills, and anxieties around using unfamiliar tools. Furthermore, the study examined the psychological impact, drawing on theories of stress and coping (Lazarus & Folkman, 1984) and self-efficacy (Bandura, 1986). Digital exclusion can act as a stressor, leading to frustration, anxiety, and feelings of inadequacy. Low selfefficacy related to technology hinders motivation and perpetuates the cycle of exclusion. While acknowledging limitations in sampling, the research offers valuable insights into the experiences of young migrants. It highlights the psychological toll of digital exclusion and its impact on integration. These findings can inform policymakers and organizations to bridge the digital divide. Targeted interventions such as training programs, subsidized internet access, and user-friendly technology design can empower migrants and foster their success in the urban workforce