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Learner satisfaction is a crucial element to quality learning and a determinant of learner's overall academic achievement. This study aimed to assess the level of learner satisfaction with teaching and learning, determine the level of importance learners place on teaching and learning, and determine influence of satisfaction on academic achievement in public secondary schools in Kisumu East Sub- County, Kenya. The study was a mix of a descriptive survey and correlational research design. Data was collected with the aid of a structured questionnaire. Proportional stratified sampling was used to identify 303 respondents. The respondents comprised of 128 males and 175 females. Eighty-seven of the respondents were aged 18 years and a total of 78 learners accounting to 25. 71% of the total respondents had a mean grade of C+. Overall learner satisfaction was 4. 11. Respondents reported highest satisfaction with aspects related to teacher – learner instruction and teacher competence with reported mean satisfaction of 4. 27 and 4. 12 respectively. Learners were least satisfied with aspects related to learning facilities with mean satisfaction value of 3. 97. Learners reported least satisfaction with the equipment of library and laboratory facilities. Sixty-five percent of the learners considered teacher mastery of content and use of different instructional techniques very important while eighty- seven percent of the respondents agreed on the importance of examination being in line with content taught in class. The quadrant analysis showed that aspects related to teacher – learner relationship were considered to be of high importance to the learner and resulted in a high level of satisfaction. Regression analysis showed a significant positive correlation r= 0. 233 (ₚ=0. 002_) between learner satisfaction and academic achievement. These findings underscore the importance of investing in teacher quality and maintaining a conducive learning environment to enhance learner satisfaction and, ultimately, academic achievement. Recommendations are made to the ministry to invest in teacher training and development to enhance teacher competence, approachability, and interaction with learners, as these factors significantly influence learner satisfaction. In addition, there is need for adequate resource allocation towards the improvement of library and laboratory facilities to create a better learning environment for the students.
Mailu et al. (Thu,) studied this question.