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As artificial intelligence (AI) technologies become more popular in enterprise environments, special chatbot technologies such as ChatGPT are gaining popularity due to their abilities, services, and benefits. However, these chatbots suffer from significant security risks and vulnerabilities that need to be addressed, such as confidentiality weaknesses, authentication issues, chatbot breaches, data poisoning, and others. This article identifies the potential ChatGPT risks and threats and proposes solutions and remedies to address the security issues of the chatbots risks, such as calling for policy changes, proposing training, equipping the teams with AI technology and tools, implementing strong access controls, using secure servers and storage systems, limiting access to systems, supporting a well-defined incident response process, and calling for government oversight to ensure AI usage doesn't become detrimental to cybersecurity efforts. Ending with future directions and recommendations to protect the use of this technology and guide future research and practice in this field.
Safaa Zaman (Tue,) studied this question.
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